Striving for Perfection
Since the early days of manufacturing, companies have tended to see product quality as a hindrance to profit. Better quality means higher costs, and many a management team has thought itself shrewd by cutting corners.
But in 1981, the Six Sigma movement was born and challenged this short-sighted view. Big companies began analyzing their internal data and made an important discovery: poor quality was costing them. It was costing them customers, it was costing them materials, and it was costing them capital to honor the scores of warranty claims coming in on their products.
Today, forward-thinking companies know that quality products go hand-in-hand with healthy returns. Happy customers are repeat customers, and any investments in quality more than pay for themselves by reducing error and waste.
At PSI, we’ve made quality the centerpiece of our business strategy and use Six Sigma to track and guide it. Smart design, in-line testing, continual monitoring, and ongoing adjustments keep defects to a bare minimum. While some manufacturers see added quality measures as a hit to their bottom line, we know that quality is good for our customers and it’s good for us, so we invest in it.
Our multi-prong approach to quality includes implementing the principles of Six Sigma at every level of our business.
Key Components of PSIX 6σ
- Critical to Quality: Attributes most important to the customer
- Defect: Failing to deliver what the customer wants
- Process Capability: What your process can deliver
- Variation: What the customer sees and feels
- Stable Operations: Ensuring consistent, predictable processes to improve what the customer sees and feels
- Design for Six Sigma: Designing to meet customer needs and process capability